Shipping policy

Thank you for shopping with SHIVERS TYJON ALTORIAN. We are dedicated to delivering your premium luggage and bag products safely, securely, and within reasonable timelines. Your satisfaction is our top priority throughout the entire shipping process.

1. Order Processing Timeframe

All orders are processed and prepared for shipment within 2-3 business days (excluding weekends and public holidays) after receiving your payment confirmation.

During major sales events or high order volumes, processing may take an additional 1-2 business days. We will notify you via email promptly if there are any unexpected delays affecting your order.

2. Shipping Fees and Delivery Estimates

Shipping costs are calculated and displayed at checkout based on package weight, size, and delivery location.

Estimated delivery times after dispatch:

  • Standard Shipping: 16 business days

    Delivery times are estimates and may vary due to carrier operations, customs processing, severe weather, transportation disruptions, or holiday schedules.

3. Shipment Notification and Order Tracking

As soon as your order leaves our warehouse, you will receive a shipment confirmation email containing your tracking number and carrier details.

Tracking information typically becomes active and updatable within 24-48 hours after shipment. If tracking remains unavailable after 3 business days, please reach out to our support team.

4. Shipping Address Accuracy Disclaimer

Please double-check and ensure your shipping address is complete, accurate, and includes all necessary details (apartment numbers, suite numbers, etc.) at checkout.

SHIVERS TYJON ALTORIAN cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If a parcel is returned due to address errors, customers will be charged for reshipping.

5. Lost, Stolen, or Damaged Shipments

Lost or Stolen Packages:

If your package is lost in transit or marked as delivered but not received, please contact us within 10 days of the expected delivery date so we can initiate a carrier investigation.
Damaged Items:

If your luggage or bag arrives damaged, please contact us within 72 hours of delivery and provide clear photos of the damaged product, packaging, and shipping label.

We will review your claim and work diligently to resolve the issue to your satisfaction.

6. Luggage and Bag Care Guidelines

To maintain the quality and durability of your bags and luggage, please follow the care instructions included with each product. Avoid overloading beyond capacity limits and protect items from extreme conditions.

SHIVERS TYJON ALTORIAN is not responsible for damage caused by improper use, overpacking, accidental drops, normal wear and tear, or unauthorized modifications.

7. International Shipping and Customs Information

For international orders, customs duties, import taxes, brokerage fees, or other clearance charges may apply depending on your destination country.

These additional charges are the sole responsibility of the customer and are not included in the product price or shipping fees paid to SHIVERS TYJON ALTORIAN. Customs processing may also extend delivery timelines.

8. Contact Information

If you have any questions, concerns, or need assistance regarding this Shipping Policy or your order, please contact us:
Company Name: SHIVERS TYJON ALTORIAN

Phone: +1 316-933-3480

Email: service@shiversnova.shop

Physical Address: 8440 Easton Commons Dr, Louisville, KY 40242, United States